Refund Policy
At JNJ Syndrome, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds may be requested for purchases made on jnjsyndrome.com.
1. 30-Day Refund Policy
We offer a 30-day refund policy for eligible purchases. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase.
2. Eligibility for Refund
To be eligible for a refund:
- Your request must be made within 30 days of purchase.
- You must provide your purchase details, including the email used during the order.
- You must clearly explain the reason for the refund request.
3. Non-Refundable Situations
Refunds may not be granted in the following cases:
- If more than 30 days have passed since the purchase date.
- If the product was misused, shared, or redistributed.
- If the issue is caused by third-party software, apps, or platforms not controlled by us.
- If the customer purchased by mistake but has already accessed or downloaded the product extensively.
4. How to Request a Refund
To request a refund, please contact us by email with your order details and reason for the request:
Email: jnjsyndrome@gmail.com
5. Refund Processing
Once we receive your refund request, we will review it and notify you of the approval or rejection status.
- Approved refunds will be processed to the original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
6. Technical Issues
If you experience any technical issue accessing or using the digital product, please contact us first. We will make reasonable efforts to resolve the problem before processing a refund.
7. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.
8. Contact Information
If you have any questions about this Refund Policy, contact us:
Business Name: JNJ Syndrome
Website: https://jnjsyndrome.com
Email: jnjsyndrome@gmail.com